DISCLAIMER: All discussions and insights shared during this session are intended for personal reflection and internal use only. Participants are not permitted to quote or attribute any statements made during the session without explicit consent from the speaker. This ensures a safe and open environment for dialogue. Thank you for your understanding and cooperation.

When

12:05PM – 12:55PM EDT, Friday, June 19th, 2026

What

Service Design improves how we work. But its real power? Transforming why and what we deliver.

Join this fireside chat with our special guest David E. Elliott to explore how combining Service Design with logic models and evaluation shifts organizations from producing outputs to achieving meaningful, measurable impact.

Special Guest: David E. Elliott

David E. Elliott is a Senior Service Designer at Transport Canada. He has built a career in performance improvement. After joining the Canada School of Public Service in 2018, he moved to Transport Canada in 2023. He has played leadership roles in initiatives including learning product redesign, reconciliation support, regulatory modernization, and ATIP response improvement. Drawing on his BSc (1996) and MSc (1999), he brings a strong foundation in process, theory, logic, and evidence to his work. He also teaches Design Thinking for Innovation and Problem Solving through the University of Ottawa’s Professional Development Institute.